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TMN 30 April 2002
This is our 145th issue, thanks for reading it!
TMN is an online newsletter "dedicated to individuals in the
printing and graphic arts industry for the purpose of their self
development, their companies success and the enhancement of the
printing and graphic arts industry in society. It does this
through education, information and research."*
*From the Mission Statement of the IAPHC
Ruminations on Industry News
Competing in a Crushed E-Conomy
It seems to us, that Internecine warfare is still all the rage in
the global graphic arts.
Mirroring the bitterness of the letterpress versus offset dispute
in the middle part of the last century, (how ould that makes one
feel,) the fact is we have a three front war - Analog versus
Digital; Informational versus Promotional; Manufacturing versus
Service.
And interestingly all the battles are decided even though the
combatants may not realize the inevitability of inalterable
outcomes.
Contretemps # 1: Analog vs. Digital
Excise this!
The war is over. Ring out the bells. In February,
General Electric's new CEO Jeff Immelt declared that GE's drive to
digitize its every operation had taken $1.2 billion in costs OUT
in 2001 alone. Neutron Jack would be proud, despite the
decapitating impact on market cap of an Enron era.
All firms great and small are embracing digital as a way to take
operating costs out.
It's fact and the past cannot rise again, sorry to say, dear
sentimental Scarlett.
The 2001 annual report for Wells Fargo & Company (which ought
to be entered in the 2002 International Gallery of Superb Printing
if anyone knows who printed it.....) is illustrative of the
dawning of the age of digital aquarius.
Virtual Vitalis
From CEO Richard Kovacevich's Chairman's letter: "Our
goal is to virtualize the bank."
An example of that you ask? From his Top 10 service goals
for 2002: "Goal #5. Eliminate more paper from the
process when customers open new deposit accounts."
And one sort of assumes that those soon to be extinct paper forms
were printed, maybe even offset. Whatever. The point
is that taking costs out in this case means getting rid of
traditional printed materials.
That's the inalterable challenge confronting printers who would
dearly love it if a client, (any client for crying out loud,)
would have a hankering for more printed product, not less.
A bit of historical reminiscence is in order at this juncture.
An Edisonian Paradox
Once upon a frontier, the name Wells Fargo was attached to a
roughriding communications system called the Pony Express. Then
some nerdy guy invented the telegraph and 18 months later the Pony
Express was sent out to pasture. Time (and advancements in
technology) wait for no one.
A few decades later, one Albert Blake Dick (AB to you and me) was
puttering about with his compadre Tom Edison when a figurative
light bulb went poof and they created a method to manufacture
ersatz copies of any old document and we called it the Mimeograph.
Mt. Edison, a veritable Vesuvius of patentable cornucopia, and
never one to rest on his laurels, studied his device to make slimy
copies and said, I can do better.
Next up on his inventive cranial hit parade was the phonograph
which tinkering Tom averred to his buddies might be a swell way to
create a paperless office. He never thought about the
phonograph as being a device to popularize music, he thought it
would be a useful tool for busy business executives to use to
transcribe their most portentous thoughts and thereby obviate the
mundane business memo. A bloody dictation device!
Was the phonograph a disruptive technology? Well, it had
exactly zero impact in emptying filing cabinets of executive
detritus, but it did democratize the process whereby the average
Joe could listen to music. The phonograph, creating its own
law of unintended consequences, did not harm music, it made music
flourish as never before.
And that gentle reader is what is happening with digital vitalis.
We have an opportunity like never before. It's partly
virtual; it's utterly disruptive, and its unintended consequences
are still too murky as to be measured in full depth of
ramification.
It's likely to be hairy, going in harm's way of a digitally
uncertain future full of furor and ferment. But those who
embrace the new, may find the old will flourish as never before.
The filthy lucre of Opportunity
In an issue of TMN written in the last century (ouch,) we compared
the consolidation frenzy in printing to the consolidation fever in
the financial services arena.
In a nutshell, we said never fear, in an absurdly fragmented
market segment like printing, it will be a frozen day in Hades
before a few consolidators can achieve real market power.
The Seizing of Competing
Listen yet again to Mr. Kovacevich: "Our greatest
opportunity is right in front of us. We simply have to
convince more of our customers of the compelling price/value
reasons for giving Wells Fargo the business they are already
giving someone else.
Everyday, our current customers give 75 percent of their financial
services business to our competitors."
(A cutting aside to you gentle reader --YOU might want to cut out
that last sentence (virtually) and paste it on the restroom
mirrors for all your fellow employees to cogitate upon, because
that startling stat is just as true in printing.)
"When our customers give us more of their business --
everyone benefits. We can give them a better deal.
They save time with one stop shopping. They stay with us
longer. They can access their finances when, where and how
they want to across many distribution channels, anytime
24/7."
Same would be true of today's printing customers, would it not?
"We have another advantage. We're competing in the
world's largest, most exciting, dynamic and fragmented industry.
It's ripe for consolidation and market share gains.
Financial services is a $2.5 trillion industry-- seven times that
of banking alone. Wal-Mart has 55% of the discount retail
market. Home Depot has 32% of the home improvement industry.
What's the market share of the largest player in financial
services? About three percent!" Wells Fargo
annual report 2001, page 18.
Same is true of the printing business, no one printer has 55% or
even 32% of the overall market. Not by a long shot.
Stinky Fish
In the last issue of TMN, a grim gremlin or a loopy leprechaun
inserted a smelly red herring about the dollar size of the
printing industry. Kudo's to Dave Brown VP of Strategy at
Creo in Burnaby, BC and to Dick Lunde, a quintessential strategist
at Sir Speedy in Laguna, CA who were the only two to hoist us upon
our petard.
Math quotients aside, the print industry is huge, the
consolidators still small by comparison and the opportunity to
extract more of your existing clientele's dollars related to
communicating their content information in any medium, in any
language, any where, any time remains huge. Salvation is at
hand. In front of our noses.
Remember these famous (last) words of a fondly skewered former
customer: "I had to bring you this job because my real
printer couldn't get it done on time."
Paperless Office? P'shaw!
We would be remiss if we did not pointedly remark that the
paperless paradigm must only be possible in a parallel universe.
We dig paper. Lots of it. Lots of lots.
Some of our august readers have been aghast and agape when first
they lay eyes upon the living breathing paper sculpture growing
high above our sway backed desktop.
We rest our massively messy case thusly:
"In the tasks that face modern knowledge workers, paper is
most useful out in the open, where it can be shuffled and sorted
and annotated and spread out. The mark of the contemporary
office is not the file. It's the pile." Malcolm
Gladwell, The Social Life of Paper, The New Yorker, 25
March 2002.
Luxuriate in laid linen stock. Go long in paper futures.
It's a knowledge economy baby. Y'KNOW?
Battle Royale # 2: Informational vs. Promotional
They Were Expendable
The set-to between Informational versus Promotional printing is
also quite finished.
A little ole disruptive technology called the Internet made
simple, often black ink (or toner) on paper jobs such as
schedules, price lists and parts lists expendable.
The info stuff has migrated to the 'Net and the ever more frequent
rounds of postal price increases make the possibility of a fortune
to be found in Informational printing to be ever more implausible.
On the other hand, promotional printing is becoming ever more
personalized as befitting its promotional raison d'être.
Which is splendid except that the mathematically perfect
application for wholly personalized printing is a quantity of one.
So we are left with the seemingly unappetizing choice of the
incredibly shrinking informational printing market or the
incredibly shrinking run lengths of promotional printing.
The QP Paradox
It has been interesting in these days of recession to visit with
printers of every size and type. The segment which has more
happy campers is the formerly known quick print segment.
Might this be more than coincidence?
Which group of printers is best suited to an environment demanding
short run lengths, and shorter turn around times?
The very group which was formerly maligned as being mere down and
dirty black and white quick printers is now perhaps ideally suited
to the demands of the marketplace for short runs and fast
delivery.
Indeed, the typical quick printer operational system and mind-set
is attuned to the new order of doing business "faster and
shorter."
Maybe that is why so many quick printers report to us that they
have withstood the economic downturn quite nicely thank you.
There's an Iceberg in your Bulwark
As discussed above the CEO's of big industry are chanting the
mantra of Take Costs Out.
And everywhere one turns the message is being reinforced.
Take Costs Out.
"We understand that when it comes to Custom Printing you need
and expect quality and service. At Staples, not only will we
take care of all your Custom-Printing needs, but we'll also do it
at a lower price." From a Staples Business Delivery
mailing of April 2002.
As mentioned in the last issue of TMN, business leaders are being
told that documents cost big bucks. The management troika of
Gartner Group, CAP Ventures and Ashburnham Consulting estimate
that documents cost from 6 to 15% of total operating revenues for
companies like Wells Fargo or General Electric or your customers.
And whilst the lions share of said 'document cost' is not the
actual printing costs but rather other pesky factors like
warehousing, errors, duplication, backlogs rush charges;
nonetheless corporations have adopted the dreaded shorthand of
saying that PRINT costs 6 to 15% of revenues.
Thus when the mantra of Take Costs Out is whipped to fever pitch,
it's we printers in the gun sights.
The pundits whisper to the CEO's: "The iceberg that's
killing your profitability is document cost. It's 6 to 15%
bunky. You gotta Take Costs Out."
Michael Pratt is VP of Standard Register's new Document Consulting
Business.
"We are experts at baselining, benchmarking documents ... and
identifying ways to take cost out..."
"In meeting with CFO's and other members of the client's
executive team, we would often emphasize the high level of
spending that most organizations have on print and print related
processes -- typically 8 to 15% of revenues range."
He outlines some supporting statistics:
a) an average of 10% of a firm's revenues is spent handling paper
documents. An average of 5% is spent on printing expense.
b) 90% of a company's documents are held in paper form and the
average document gets reproduced 19 times.
c) the cost of a document may be only $1 or $2 but the process of
creating, maintaining and managing that document can be $10 to
$20.
Little wonder then, if the captains of titanic industries respond
very favorably to any sultry sirens offering such dulcet toned
blandishments as surefire ways to Take Costs Out while averting
document icebergs.
So there you have it. An ugly forecast to be sure.
Informational Printing is dead. Promotional printing is
short albeit sweet, and there are dastardly documents chewing up
way too much of your customer's revenue streams thus causing them
to want to take costs out. Print costs.
What's a perplexed printer to do? How about embracing a new
metric mantra for Personalized Promotional Printing.
RCDD
Our good friends at PODi, erstwhile evangelistas for the power of
digitally personalized print, offer this provocative view in the 2
April issue of PODi Reports, Digital Print Bytes:
"The problem was simple but familiar: in responding to
today's fast paced business climate, Baan introduced new products
and updates so fast that literature frequently became obsolete.
Sixty per cent of all literature printed offset was being
discarded due to obsolescence. (You know the problem: in a
competitive industry, who wants literature that's missing new
features?)
The high waste factor was ironic, because offset is perceived as
costing less than digital. But what good is a cheap process
if 60 percent of what you buy is discarded? It's like buying
a dozen eggs, eating five and throwing the rest away... because
they were cheaper by the dozen.
The figure to watch is not unit cost in bulk -- it's the cost for
what you use. PODi calls this powerful metric RCDD --
the Realized Cost per Delivered Document.
In this case, Baan's RCDD was 2.5 times higher than what they
thought they were paying. (For every 40 sheets of literature
they sent out, they paid for 100 and threw 60 away.)
Today, using flexible page design software from Pageflex and a
digital print system from Xerox and EFI, Baan has achieved lower
RCDD than ever before. In addition to lowering costs, the
digital system can respond much more quickly to document content
changes -- hours instead of days."
If you aren't reading PODi Reports, you are missing out on
parlaying the power of personalized printing in the promotional
print segment. Contact PODi at info@podi.org
New Business of Printing?
That catch phrase is being used to sell a digital print future.
Yet, as Robin Meade wrote on 1 April in a pre-IPEX show analysis
of the battle between Xerox and Heidelberg for digital print
dominance: "Recently east London printer Em-eness took
a NexPress to test how a firm without digital preconceptions could
manage. Although the company says it found the machine easy
to use, Em-eness formed a separate operation because it found the
technology and customer base so different."
That's a telling and kind of scary commentary for a traditional
offset printer who may wish to mine the gold in personalized
promotional printing.
In a nutshell, we may find we need to get into an entirely new
business. We should note that the same
phenomenon/opportunity has presented itself to traditional
prepress firms. They have found the solution is not to stand
pat. It requires change, wrenching scary change.
The Battle Joined #3: Manufacturing vs. Service
Some five or maybe it's six years ago now, an industry veteran
offered the opinion that print was transitioning from a
traditional craft based manufacturing industry to an information
based service industry.
The battle is done. Service based on information delivered
in ever smaller increments of time and ever smaller increments of
quantity rules the day.
As Benjamin Cooper, PIA's Executive VP for Public Policy said in
commenting on the appointment of Bruce James as the next public
printer for the US: "The printing industry is in the
information business and print is still the way most people get
their information."
If there is one constant this spring in the reports from such
diverse shows as VUE/Point, IPEX and On Demand it would be the
twin refrain that we can continue to expect shorter runs and
quicker turnaround.
Xerox spokesman Fred DeBolt, commenting on the Xerox iGen3 digital
press offering said it this way at the IPEX exhibition in
Birmingham, England earlier this month: "It's clearly
different from Heidelberg, but we are both looking at the same
trends of short runs, quicker turnaround and the Holy Grail of
variable data."
Frank Romano of RIT told the closing session audience at VUE/Point
that among the most important trends in the industry today is the
notion that what printers sell is time. "We need new
ways of selling it. Digital printing is one way."
In an 8 April pre-IPEX report, Printing World's Gareth Ward
noted that he was looking forward to hearing: "...chief
executive Bernhard Schreier outline Heidelberg's strategy
about networking this industry. It's something that is
necessary as the move to faster turnaround and shorter print runs
gathers pace.
If this business does not get networked, how will we manage the
increased number of jobs? The benefit of linking things
together comes in reducing errors and administrative costs, and
best of all getting the customer to do the work."
When R.R. Donnelley announced early this month its intent to move
its entire print platform to a standardized workflow and file
format specifications using Creo's Prinergy workflow product, Amos
Michelson, CEO of Creo said Donnelley will be able to pass on
significant improvements in presswork quality, job turn around
time, and collaboration directly to its customers."
We noted earlier that quick printers are well suited for the
increased demands that fast turn around places on a business ---
Return with us now to those thrilling days of yesteryear ---
While-U-Wait, Instant Printing!
But in fact, quick printers are in the vanguard of seeing how this
huge change will impact their business. An IAPHC member from
Southern California told us in early April that while business was
down 10%, the number of invoices was up by 6%. The average
dollar value of each invoice is shrinking.
More transactions, less time to perform, no wonder Gareth Ward
says we need to get networked. And soon.
But networking requires system expertise. Which is why we
have consistently said that new players named Canon, Hewlett
Packard, Pitney Bowes and more will join Heidelberg and Xerox in
the contest for your affections.
Pitney Bowes exhibited for the first time at On Demand. Printing
World's Rod Hayes urged his readers attending IPEX to: "
... spend some time with Canon and ask about its Vprint program.
Honestly, don't worry if you are a litho printer or a bookbinder
the Vprint program is business not machine orientated and could be
just what the doctor ordered for your business."
Wanna Buy a Walnetto at Wal-Mart?
A final thought worth a transmandibular chew is that the death of
a manufacturing mind-set in printing coupled with the shorter and
faster mandate from customers means that we may have a thing or
two to learn from the service kings who are almost always firms
with a retailing bent. The Walmartization of print?
Lest you scoff too quickly, did you see the news on 23 April that
Office Max had inked a deal to with Xerox to upgrade its 975
in-store Copy Max facilities with all digital networked printers
and copiers? Or the news on 26 April that the quick print
franchisor Alphagraphics said it had a licensing agreement with
Adobe Systems to incorporate Adobe's PDF Transit technology into
AG PDF Express? In different manners, both Copy Max and
Alphagraphics have assisted the spread of print retailing.
A retail approach to the sale of printing means that customers
will get "inside" the printing process much more closely
than traditional printers have previously known or perhaps been
comfortable with. In addition to the Creo Prinergy workflow
product mentioned above, R.R. Donnelley said on 15 April that it
is also installing the Creo Synapse InSite portal which will allow
all customers to submit files to prepress, track the status of the
jobs, collaborate, proof files, and make changes on a remote basis
via the Internet no matter where the customer is physically
located. Bending over backwards for customers is the
province of retailing. Printers will need to limber up.
And finally in this service printer vein, we offer to our TMN
readers who would have an interest, a chance to hook up with one
of the preeminent minds in quick printing success, a man who knows
more than almost anyone about merchandising, marketing and more in
a service based environment. Mike Steven's has a new online
newsletter aimed at the segment. It's wonderful, as is
everything Mike does in creating Happy Printing trails. A
testament to his class, he will only subscribe you to his
publication if you request to be added. Contact him at MikeStevens@ExpressPressUSA.com
Mike has been a judge for the International Gallery of Superb
Printing and has entered that competition before with some of his
very savvy direct mail packages. His inaugural edition of
The Underground Printer talks about a pet peeve of his that we can
heartily underscore. He wonders why printers will go to such
lengths to create very cool websites, but then offer poor site
navigation. As we explore the graphic arts websites of the
world in search of International Gallery prospects, we are amazed
by how many sites forget basic contact info including mailing
address or phone and fax number. Yes, e-mail is a tremendous
tool, but it is not the only manner in which people may choose to
communicate.
Industry Tidbits
Don't look now, but maybe the slumbering print industry is
beginning to awaken.
Moore announced on 24 April that it had beaten "The
Street" estimates by 22%. Also on 24 April,
Consolidated Graphics said it had experienced slight improvements
in both revenues and profits for the most recent quarter. On
25 April QuebecWorld said its first quarter profits improved
despite slightly lower sales.
Since the market bottoms post September 11, the per share prices
of Banta (from $25 to $37) and Bowne (from $9 to $15) and Moore
(from $7 to $14) have all seen remarkable jumps. RR
Donnelley is flirting with 52 week highs.
Print is digital, promotional and an information based service
industry. And most assuredly not dead.
Club and IAPHC News
Y'KNOW Requests
Your Knowledge Network Obviously Works (Y'KNOW?)
1) From Bob Dale of the Toronto Club
Great Opportunity! Grand format printing company is looking
for representation in the United States, specifically Midwest
(Chicago, Minneapolis, St. Louis) or Eastern States.
Facilities and equipment to produce short run or long run grand
format banners and billboards. (Digital presses to 16 feet!
and 77" litho production facilities.) Great opportunity
for brokers, small advertising agencies, expanding pre-press
firms. Please contact Bob Dale at 416/410/4096 or via e-mail
at pilotmanagement@rogers.com
2) From Glen Ripper of the Seattle Club
Looking to speak with any one familiar with the PACE printing
management software program out of Florida. Appreciate any
help you can offer. Contact Glen via e-mail at glenr@rainiercolor.com
3) From Randy Ley, Akron Club
I am looking for a 3/1/2 gallon kit mixer. Something simple
that our customer can use to make batch mixes at his facility.
The person who made us some several years ago has retired.
Thanks for any info you might have. Contact Randy via e-mail
at randywahoo@aol.com
4) From industry tech wizard Ray Prince of the GATF:
"Help! I am looking for ideas. I need twenty best
cost saving ideas for the sheetfed pressroom for a seminar I am
giving in June. Please send me any ideas you can share.
A prize for the best submission! Thanks." You can
reach Ray at RayGATF@aol.com
5) From our newest IAPHC member, Kerri Brown, International Print
Coordinator at Oakley, Inc:
"I am interested in researching overseas printers. Can
you provide me with contacts?"
Contact Kerri at KBrown@oakley.com
6) From Jay Mandarino of the Toronto Club:
"We are an award winning firm with an eclectic clientele.
Investments in new technology means we have lovingly used
equipment from drum scanners to engraving presses in need of new
homes. If you would like a full list, please contact David
Adams at 416-588-0808, ext 327."
7) From Dr. John Leininger of the Graphic Arts Club of the
Upstate:
"I would like to talk to an IAPHC member who might be able to
secure an advertising specialty item which we could use to promote
International Printing Week in 2003. My budget is not huge,
so the item will need to be value priced!" You can
contact John at ljohn@clemson.edu
28th International Gallery approaches!
If any recipient of TMN would have an interest in joining us for
the judging of the International Gallery here in Minneapolis, June
19-22, please contact Lesley Addy and she will e-mail you all the
particulars. (laddy1069@aol.com)
We have judges lined up from around North America and hope you can
join them. We guarantee a mind-bending experience as you are
exposed to the full panoply of cutting edge graphic arts
techniques from around the globe. Get a four-year degree's
worth of graphic arts knowledge in just 3 days. Such a deal!
Gallery? Gee, why is that worth doing?
As we green into the merry month of May we crank up the
urgent-o-meter in terms of soliciting entries for the 28th
International Gallery of Superb Printing. The nominal entry
deadline is May 30, 2002.
Anyone, anywhere in the world who is reading TMN may download the
PDF of the Call for Entries and begin the process of assembling
their contingent of entries.
http://www.iaphc.org/gallery/cfe/details.html
But why? Why should you participate?
1) If you are not yet a member, it will be rather quickly evident
that becoming an IAPHC member allows you to take advantage of
member entry fees that are pegged at an incredibly low $40 US
versus the $129 or $110 charged by the other two major
competitions.
2) Member (or soon to be a member) YOU will want to take
advantage of the global business building potential of the
International Gallery. And we mean Global.
A very professional lady named Cynthia called on Friday 26 April
to inquire about the International Gallery and membership in the
IAPHC. She is based in California. Her firm had
entered a cookbook through Hignell Printers in Winnipeg, Manitoba
some years ago which won a Gold. Now she is having a suite
of 8 case bound books done at world famous Thomson-Shore in
Michigan. Cynthia's printing business is not merely local.
Kevin Bricklin phoned from Warner Brothers Publishing in
California, he had heard his catalog had won an award last year --
a piece that had been printed in Montreal at QuebecorWorld/St.
Romauld's. Kevin's printing business is not merely local.
John Kohnke in San Francisco inquired about Mini-Book printers --
Jon Thiessen of International Gallery Best Book Award sponsor
Worzalla in Stevens Point, Wisconsin steered us to Rose Printing
in Tallahassee, Florida and we also bounced John's query to
Filippo Bovio who represents a book printer in Spain. John's
printing business is not merely local.
Member after member has had an opportunity to bid on new business
opportunities from other members located thousands of miles
distant all thanks to the International Gallery building our
awareness of the capabilities connection available through the
IAPHC.
If you have all the business you'll ever need, then by all means
don't enter. But if you might be able to squeeze a new
client into your schedule and would be willing to expand your
horizons, then you are missing a chance to grow if you don't click
the link above to download your Call for Entries.
If you have any questions, please contact the writer at kkeane1069@aol.com
or International Gallery Chairman Dan Marantz at dmarantz@aol.com
or Lesley Addy at laddy1069@aol.com
3) and the final reason you should support the International
Gallery? Because it is our number one program honoring the
arts and sciences of our ever more clever industry as it embraces
the digital and the promotional and the service side of
information dissemination.
No one of us can pass the buck on the International Gallery
because the IAPHC depends on the International Gallery for the
bucks that fund Conventions and CraftNet and Governor's travel and
otherwise keeps the IAPHC fiscally vital.
Please support the International Gallery, because Gallery supports
you, and You are the IAPHC.
Convention in Albuquerque August 2002
All Club presidents have received a recent mailing containing
Delegate credentials and other material relevant to the upcoming
83rd IAPHC Convention to be held in Albuquerque, New Mexico August
7 -10, 2002.
Included in the materials was a Convention registration form.
If you are one of the first 83 folks to register, you are eligible
for a special drawing for a swanky combo DVD/VCR package. If
you prefer to register online using the IAPHC's Secure Server
website please visit: http://www.iaphc.org/events/conventions/2002/
The Eighth District is providing the social hosts on this
Convention and a bevy of beautiful people named Alice Montes
Bennett, Cindy Johnson, Sara Hood and Jackie Roy have been
knocking themselves out to create a splendid time in the savory
Southwest.
These ladies and their other cohorts in the 8th District are a
case study in dedication above and beyond the call of duty.
We applaud their wondrous efforts and ask that every member, Club
and District help support their efforts by considering the
purchase of an ad in the Albuquerque Convention Program Book.
The ads are bargain priced, especially when one considers the
marketing sizzle of an audience guaranteed to be targeted and
motivated to do business with friends.
So if you sell labels in Des Moines, or light tables in New York,
or book binding in Portland or foil stamping in Phoenix, wouldn't
it make sense to get an ad in front of a bunch of like minded
graphic arts professionals? The cost per qualified customer
impression is a heckuva deal. Contact Sara Hood of the
Topeka Club if you would like to introduce your company to our
membership: sarahood@mindspring.com
Look For:
All IAPHC members should be on the lookout for the IAPHC
Communicator. This issue contains the International Gallery
Call for Entries hard copy form designed by Kathy Schoenick of the
Madison Area Club; two copies of the IAPHC membership recruitment
brochure which were printed on Xerox Digital Presses through the
good offices of Clint Davies of the Fraser Valley Club in British
Columbia -- please pass out a copy to two of your best friends in
our Industry and ask them to join; and the issue itself contains
the Albuquerque Convention Registration materials.
Norm Belanger of the Calgary Club (who announced his candidacy for
the position of IAPHC Secretary Treasurer in February) and Lesley
Addy of Headquarters staff worked and re-worked this issue to
accommodate many changes. Bruce Kenworthy and his team at
Phoenix Press in Calgary graciously provided the printing and Dan
Sand and Al Marquardt at Nahan Printing in Minnesota collaborated
to get the US mailing done. Thanks to all for your good
humour on the project that wouldn't stay simple!
Best Wishes
In mid-April, Howard Koontz former 10th District Governor and good
friend to many TMN readers, underwent heart surgery in Phoenix.
Howard is doing well and his lovely bride Joan would be more than
delighted to pass along get well wishes if you drop them an e-note
at hkoontz66@aol.com
That's All Folks!
Yours in Craftsmanship,
Kevin Keane
IAPHC
7042 Brooklyn Blvd
Minneapolis MInnesota 55429-1370 USA
800/466/4274
http://www.iaphc.org/
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